FAQ
Thanks for dropping by Theatre lover!
We've put together some common questions to help you on your way. If there's anything we didn't cover, please reach out to us using the links below.
Shipping
Yes, we do! We have specific shipping rates set up for UK, EU, USA and AUS including free Shipping on orders over £40 in the UK. We also offer a 'Rest of The World' Shipping.
Please note from Monday 28th June 2021 we will no longer be Shipping to the EU.
We offer a range of shipping methods depending on where your order ships from, it's weight and size. Our default Shipping is Standard shipping - this is available for all our products and costs £2.99 (UK), £5.99 (EU,USA,AUS) or £14.99 (Rest of World).
In addition to our Standard delivery, within the UK we offer Economy delivery on certain items for £1.99. This delivery method is untracked and can take a few days longer to reach you.
Finally, we also offer tracked delivery for £4.99.
Certain items are ineligible for these methods based on their weight, stock availability, fulfilment location and supplier.
We are constantly working to increase the shipping methods we have available. Sign up to our mailing list to get updates when our shipping options change.
If you have selected Tracked shipping at checkout, you will receive a Tracking ID and link by email once your item is dispatched.
Products
We're always looking to add new suppliers to the website and can offer a variety of fulfilment and listing options to suit all supplier types. If you want to understand how this might align with your business, email admin@encoregifts.co.uk and we will be in touch!
Orders
Our emails sometimes get routed to Junk or Spam folders, so we recommend you check there. If you have not received an order confirmation or are looking for updates, please email us at admin@encoregifts.co.uk and we will get back to you as soon as we can.
We aim to dispatch all orders as quick as possible, however if your item is fulfilled by a third party supplier or made to order, this may take a little longer.
Please contact us for your estimated dispatch date.
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.